Thank you for your patience as we transition from UBMax to our new utility billing software, Banyon Utility. You’ll notice some changes—most visibly, your bill will have a new look. Here are the key updates:
1) Email Billing
At this time, we are unable to email bill cards. Once our new online payment system is launched, we will send a sign-up link for email billing to all customers with an email address on file.
2) Online Payments & Account Access
Our new system for online payments, billing, service requests, and notices is currently being set up. We expect it to go live around August 1, but no later than August 30.
3) Payment Options
Until the new system is live, you can pay your water/sewer bill in the following ways:
• By phone: Call City Hall at (507) 527-2668 during business hours to pay with a credit/debit card.
• In person: Stop by City Hall at 180 Main Street.
• Drop box: Use our 24-hour locked drop box in the City Hall vestibule for cash or check payments.
4) Due Dates & Late Fees
• Bills are due on the 21st of each month.
• If the 21st falls on a Saturday, the due date is the 20th.
• If it falls on a Sunday, the due date is the 22nd.
• A 10% late fee applies to all unpaid amounts on the 22nd of each month.
We appreciate your understanding and cooperation during this transition. Stay tuned for more updates as we roll out the new system.
